Queensland Health's QScript ICT solution

Queensland Health’s QScript ICT solution will provide prescribers, pharmacists and dispensing medical practitioners with real-time information to enable safer decision making for monitored medications.

To identify gaps, limitations, opportunities and value-for-money solutions, Struber and TSA focused its strategic review on four key areas:

• Review of existing collateral – proposed mediums, key messages and planning documentation
• Multi-criteria risk assessment – considered impact and cost/effort of proposed and potential tactics
• Stakeholder channel analysis – available channels including reach and integrity of message
• Stakeholder engagement – in-depth interviews with a range of stakeholders to understand issues and opportunities

Struber and TSA’s tactics included:

• Reviewed and analysed the existing strategy, approach, collateral and budget
• Extensive stakeholder identification and mapping to understand synergies and available channels
• In-depth stakeholder interviews to understand challenges, opportunities, and communication channels available
• Developed a multi-criteria assessment tool to evaluate the value-for-money proposition of the proposed and recommended approach
• Prepared a detailed report of findings, analysis and recommended approach and budget

Within a two-week period, the Struber and TSA team delivered:

• In-depth interviews with 26 stakeholders including hospital and health services, PHNs, professional associations, private health organisations and multiple Queensland Health departments
• Completed detailed stakeholder mapping of more than 80 organisations and associations
• Developed a multi-criteria assessment tool to drive value-for-money decision making
• Developed an 18-month implementation schedule
• Prepared a comprehensive review and recommendations report, including full costing of potential tools and tactics, and analysis of stakeholder interviews