Queensland Health’s QScript ICT solution will provide prescribers, pharmacists and dispensing medical practitioners with real-time information to enable safer decision making for monitored medications.
To identify gaps, limitations, opportunities and value-for-money solutions, Struber and TSA focused its strategic review on four key areas:
- Review of existing collateral – proposed mediums, key messages and planning documentation
- Multi-criteria risk assessment – considered impact and cost/effort of proposed and potential tactics
- Stakeholder channel analysis – available channels including reach and integrity of message
- Stakeholder engagement – in-depth interviews with a range of stakeholders to understand issues and opportunities
Struber and TSA’s tactics included:
- Reviewed and analysed the existing strategy, approach, collateral and budget
- Extensive stakeholder identification and mapping to understand synergies and available channels
- In-depth stakeholder interviews to understand challenges, opportunities, and communication channels available
- Developed a multi-criteria assessment tool to evaluate the value-for-money proposition of the proposed and recommended approach
- Prepared a detailed report of findings, analysis and recommended approach and budget
Within a two-week period, the Struber and TSA team delivered:
- In-depth interviews with 26 stakeholders including hospital and health services, PHNs, professional associations, private health organisations and multiple Queensland Health departments
- Completed detailed stakeholder mapping of more than 80 organisations and associations
- Developed a multi-criteria assessment tool to drive value-for-money decision making
- Developed an 18-month implementation schedule
- Prepared a comprehensive review and recommendations report, including full costing of potential tools and tactics, and analysis of stakeholder interviews